Shipping Policy

Order Processing

• All orders are processed within 2-3 business days from the time of order placement, excluding weekends and holidays. Please note, during peak seasons or due to unforeseen circumstances, processing times may be longer. You will be notified of any delays.

Shipping Methods & Delivery Times

• We offer standard shipping through reliable courier partners. Estimated delivery times are as follows:
• Domestic Orders: 5-7 business days (depending on the location).
• International Orders: Delivery times vary based on the destination and customs processing times.
• Please note that delays can occur due to customs or courier issues, and we are not responsible for such delays.

Shipping Costs

• Shipping costs are calculated at checkout based on the weight of your order and delivery location. Free shipping may be available on orders over a specific amount, which will be indicated on the checkout page.

Order Tracking

• Once your order is shipped, we will send you a tracking number via email so you can track the progress of your shipment. Please ensure your email settings allow us to send updates.

Damaged or Lost Shipments

• While we take every precaution to ensure that your order arrives in perfect condition, if your shipment is damaged or lost in transit, please contact us immediately with photographic evidence of the damage or tracking information. We will initiate an investigation with the courier company and arrange for a replacement if applicable.
• If the shipment is completely damaged upon arrival, please reject the delivery and inform us right away.

Shipping Address

• Please ensure that the shipping address entered is accurate and complete. We are not responsible for delays or misdeliveries due to incorrect address information provided by the customer.

Customs & Import Duties

• For international orders, customs fees, taxes, or import duties may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. We recommend checking with your local customs office for more information.

Shipping Delays

• Occasionally, circumstances beyond our control, such as weather, customs delays, or courier issues, may affect shipping times. While we will do our best to ensure timely delivery, we are not responsible for delays caused by these factors.

Return to Sender

• If an order is returned to us due to an incorrect address or refusal to accept the delivery, the customer will be responsible for the reshipping costs. We will contact you to resolve the issue and arrange for a redelivery if applicable.

Packaging

• We pack all orders securely to prevent damage during transit. However, if you receive a package with noticeable damage, please report it to us with photos as soon as possible so we can take appropriate action with the courier.

Contact Us

• If you have any shipping-related questions or concerns, please contact us at [Your Contact Email]. We aim to respond to all inquiries within 2-3 business days.